General information

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How do I return ordered boots?

If for any reason you are not completely satisfied with the boots you purchased from us and would like a refund, return them unused to us within 30 days and we'll refund 100% of the price of the boots, excluding any shipping charges and customs duties. For exchanges, we will pay to have a new pair shipped to you, but we will not reimburse you for the shipping cost to return the original pair. We will not issue any refunds or exchanges on boots that show any signs of wear or are altered in any way from their original condition.
Belleville Shoe Manufacturing Company guarantees its boots to be free of defects in materials and workmanship for one year from the date of purchase. If a defect in materials and/or workmanship occurs within the one year period, Belleville Shoe will, at its option, either repair or replace the boots.
Please, e-mail me for complete instructions for returns and exchange.

Our Return Policy Does Not Include the Following
  • Boots that show signs of normal wear and tear or are damaged due to excessive wear
  • Boots damaged by improper boot maintenance or lack of maintenance
  • Boots that are of an incorrect size, but have been worn
  • Boots returned after the return / warranty period
It all started with a great idea and a little hard work. Today we're proud to provide quality products direct to your doorstep through an experience you'll enjoy. And most of all, we hope you'll enjoy the products as much as we do. Call or email us today to let us know what you think. We'd love to hear from you!